practical tools for the modern job search

Meet Our Team

Donna Shannon, She/Her

President, Speaker, and Author

As a former corporate recruiter, Donna Shannon is an expert at navigating the HR maze.  Since 2004, she has taught workshops based on simple yet effective techniques to land a job.  Her acclaimed book, “Get a Job Without Going Crazy (3rd Ed)” provides a practical and entertaining guide for the modern job seeker.  As the President and CEO of The Personal Touch Career Services, Donna leads a team of talented writers and coaches to help job seekers represent themselves better.

Prior to establishing the Personal Touch Career Services, Donna served as the HR/ Recruiter for Rocky Mountain PBS (Channel 6) in Denver, CO. In 2005, Donna joined the Starkey International Institute for Household Management. In her new role as the Placement Specialist, she worked directly with candidates to help them gain management positions in some of the most luxurious private homes in the United States.

In 2007, Donna joined Blue Sun Biodiesel in Golden, CO, while continuing to teach job searching workshops on the side. Donna left Blue Sun in 2011 to pursue her consulting business full-time, working with clients in such diverse roles as high ranking medical device/ pharmaceutical executives to new college graduates.  She was honored with the Domestic Estate Management Association (DEMA) Educator of the Year award in 2014.  Donna continues to teach classes throughout the Denver metro area and has presented at conferences in Dallas, San Francisco, Los Angeles, Orlando, and San Diego. Some of her more unique background includes published horror short fiction and a history in broadcasting, including serving as the Morning Show Producer for KBPI-FM. She holds degrees in Music Business Management/ Audio Engineering from the Art Institute of Colorado and a Bachelor’s in Applied Science from Regis University. Donna will always happily talk about her corgi, Pepper, her grandson, Maddox, and the Colorado Avalanche.

Jasmine Giffen comes from a unique background, as a professional body piercer with nearly ten years of experience at various shops in the Denver metro area. Throughout their career, Jasmine has managed the social media marketing and branding efforts for their own business.

At PTCS, Jasmine will be helping with marketing content, social media campaigns, customer service, and administrative functions.

In their free time, Jasmine enjoys working in many art mediums, including film photography, charcoal, and textile arts. Jasmine loves to read (high fantasy, horror, and poetry), partake in all things hockey, and collects cool rocks and oddities.

Jasmine Giffen, They/Them

Administrative Assistant and Marketing Coordinator

Melissa Kelley, She/Her

CPRW; Business Development Manager, Career Coach, Editor, and Staff Writer

Melissa joined the Personal Touch in 2015. Prior to coming aboard PTCS, she held more than 10 years of successful resume and LinkedIn development work on behalf of U.S. and international cli­ents. Over the years, Melissa has helped a wide range of clients, including students, blue-collar professionals, IT specialists, and C-suite executives. She is especially skilled in working with job seekers who want to change careers entirely. Melissa is PTCS’s recognized expert on federal, military, and military-to-civilian transition resumes as well as curriculum vitae.

A self-proclaimed “grammar nerd,” Beth Sager joined the Personal Touch team in 2014. Previously, she established her own resume and professional writing service in 2011. Over the years, she has generated resumes, LinkedIn profiles, and supporting documents for every industry and experience level, from the C-suite to entry level candidates. Her editing work goes beyond just resumes to help people with their academic, professional, and technical writing projects. Beth holds a Masters in Counseling Psychology and a Bachelors in Music Education. She is passionate about rescuing special needs cats and mountain climbing, working towards her goal of summiting all of Colorado’s 14ers.

Beth Sager, She/Her

Staff Writer and Lead Editor

Latricia Friend

Career Coach and Staff Writer

Joining the team in 2012, Latricia is one of the original writers hired by PTCS, although she first met Donna as a student at the Starkey International Institute for Household Management. Upon gaining her Certified Household Manager (CHM) in 2007, she gained a role as the Household Manager for a prominent high net worth individual in the Washington, DC. Currently, Latricia resides in New York City area, where she established and continues to operate a fractional household management business to serve a small, select roster of discerning clients. Latricia earned the Private Service Professional of the Year from the Domestic Estate Management Association (DEMA) in 2017.

Amy is an engaging author and editor. In addition to her work with Personal Touch she ghost-writes for blogs, websites, social media accounts and newsletters. She specializes in brand creation and management for companies and individuals of all sizes and shapes. She grew up as a free-range kid on a rural island in the Pacific Northwest, then migrated south to attend Scripps College in California. She worked in politics in Washington, D.C. six years before moving with her family to Denver, Colorado. Amy is also a recent graduate of Lighthouse Writers Book Project and an avid fiction reader and writer of all genres.

Amy Drayer

Sales Representative, Editor, and Staff Writer

Dia Kline

Staff Writer & Sales Representative

Dia is an experienced public speaker, speaking coach, actor, writer and comedian. She writes speeches, stand up sets, blog posts and self produces entertaining and educational videos about congenital anosmia. She prides herself on having never met a system she can’t hack or a rule she can’t break. Having grown up in Santa Fe, New Mexico, she left “The City Different” as fast as she could and has been living in Boulder, Colorado ever since. Her degree from CU Boulder, Art History/Italian Minor, hasn’t helped gain her meaningful employment but at least she is fun to talk to.

Pepper joined the PTCS team in 2012. While she is willing to work for treats and belly rubs, she takes her duties as the Director of Security very seriously, protecting the office from cats, squirrels, and the occasional postal worker.



Director of Security

Georgie the Cat

Director of Customer Relations

Georgie joined the team on April 20, 2021. He is always willing to bend an ear to listen to our customers’ concerns and loves engaging in lively conversations with people no matter what time of day or night. He believes in reaching out to others and can really sense when they need some support, whether it is after a hard day or to celebrate some good news.

Who is The Personal Touch Career Services?

At Personal Touch Career Services, our goal is to empower job seekers with the best and latest tactics for the modern job search. Whether you need a resume and LinkedIn profile or comprehensive job search strategies, we continually research the latest trends to give you a competitive edge in the job market. Plus, we invest the time necessary to fully understand our clients to represent them well in their resumes and other documents.

All our writers, coaches, and strategic partners have been carefully screened to make sure they meet our high standards. Our writers possess years of experience in the career services arena along with relevant certifications and education.

As one of our core values, we will be honest with you. If your resume only needs a few adjustments, we’ll tell you that. If it needs a complete overhaul to reach your goals, we will tell you why. You can count on us to tell it like it is.

Respect - The Personal Touch Career Services

We will treat you with respect. Job searching can be demoralizing enough – you don’t need a consultant who will degrade or bully you just to sell you a resume, LinkedIn profile, or a coaching package.

integrity - The Personal Touch Career Services

When you work with us, we solely work for you. We do not have an outside agenda to try to make you into something you are not. We do not share your confidential information or your job leads.

pricing - The Personal Touch Carerefer The Personal Touch Career Services

Our rates are published on our website. We will not add extra charges to you without notice.

counsel - The Personal Touch Career Services

Our methods are based on years of actual recruitment experience. We constantly monitor the job market to make sure that our tactics and recommendations are in line with current job-hunting strategies.

refer The Personal Touch Career Services

In some cases, our services may not be right for your needs. We do not offer job placement services, career counseling, or aptitude tests. If you need help with this, we know other talent professionals that we recommend.

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